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01

ORDERING

This website processes orders via Paypal, once you have completed your order online with the shopping cart you will be sent a confirmation email with the relevant details.

 

I can accept orders taken by email or over the phone with a direct deposit transfer as payment. Please note that orders will not be dispatched until payment has been received. here

 

To place an order this way, you can contact me on:

T. 0439 414 909

E. frazersandink@gmail.com

02

DELIVERY

 

Australia: I aim to have my framed prints and standard stationery items in the mail within 48 hours of purchase. Orders are sent via Australia Post, which has a delivery of between 5 and 10 working days (depending on your location). Please note, standard Australia Post delivery does not enable items to be tracked. Please advise if you would like to upgrade to Express Post, which can be tracked.

 

If, for some reason, there is a delay with delivery of your order I will communicate this within 2 working days, and advise a revised timeframe. Should a delayed delivery time not meet your needs, I will be happy to process a refund.
 

International: I are happy to ship overseas, for a quote on international shipping costs, please email me at frazersandink@gmail.com

 

 

LOCAL PICK UP

 

If you would prefer to pick up your purchase, rather than pay for postage, enter the coupon code pickup at checkout and the cost of postage will be deducted. Once I have received the order I will email you with my address and a date/time for collection.

03

RETURNS POLICY

 

I want my customers to feel confident when ordering with me online. With this in mind, should you feel the item ordered is not right for you, I am happy to exchange or provide a credit note.

- You will need to contact me and return the item to me within 14 days of receival

- Any returned item must be in perfect condition, with no damage to the item or the packaging

- You will be charged for additional postage costs on the exchanged item/credit note

- Postage charges will be waived only if the returned item is faulty

- Any credit notes issued will be valid for 3 months

- Exchanges or credit notes are only processed once the original item has been returned

04

CUSTOM STATIONERY

 

Timeframe  Once I have received your approval on the digital proof, the invitations will be delivered within 2 to 3 weeks. The extra time needed before this depends on how quickly you can provide information needed for your digital proof, such as a guest list (needed as an excel document) and your wording. If you have a tighter time frame, please contact me and I'll do my best to accommodate you!

 

Customisation  Personalised stationery is one of my favourite projects, and I love to work with the client to deliver a design they'll squeal over (in a good way!). Once I have received notification of your interest, I will email you further details to get the design process under way.

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